Our services Breastfeeding support

Schedule an appointment with Amwell's online lactation consultants to get help with common breastfeeding issues.

Common breastfeeding issues our lactation consultants address:

• Latching issues
• Milk supply
• Breast tenderness
• Persistently hungry baby
• Returning to work
• Pumping
• Plugged milk ducts
• Mastitis
• Sore nipples
• Thrush
• Oversupply
• Weaning

Helping mothers & children

• Breastfeeding a baby girl actually reduces the daughter's lifetime risk of breast cancer by 25%
• Breastfeeding saves a family approximately $2 to 4 thousand dollars annually (compared to cost of formula)
• Breastfeeding mothers sleep on average 45 minutes more a night, compared to those who formula feed

What to expect using Amwell®

1. Review the profiles of our board certified lactation consultants to find a match that works for you.
2. Schedule an appointment through our self-scheduling interface, find a time that works for you.
3. Add a number for us to reach out if we need to change the appointment times
4. Set a reminder, we'll email you a few hours before the call so you can get ready
5. That's it! When your appointment comes around, you'll log in and be connected with our lactation consultants.

Got questions? We’ve got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1‑844‑SEE‑DOCS for questions about our services or to speak to a doctor about your symptoms or conditions.

Why would I see a lactation consultant?

Lactation Consultants are trained experts in the clinical management of breastfeeding. You can trust that the information they provide is the most up‑to‑date, evidenced-based practice for breastfeeding care. Whether it’s a simple breastfeeding question or a more complex problem, lactation consultants are here to help you in your unique situation.

How many consultations will I need?

On average, new mothers need 1‑3 consultations to answer their questions and resolve breastfeeding challenges or issues.

Do I need to schedule an appointment to see a lactation consultant?

Yes. Amwell lactation consultants are only available by appointment by calling 877‑410‑5548, or by using the self-schedule feature within the Amwell app. Our lactation consultants are available 24 hours a day, 7 days a week to help you with common questions and issues associated with breastfeeding.

What is an International board certified lactation consultant? Are all of your lactation consultants IBCLCs?

Yes. All of our lactation consultants are current IBCLCs—International Board Certified Lactation Consultants. The IBCLC credential is the gold-standard in breastfeeding care. Each consultant has had a thorough lactation education, completed a lactation-specific clinical internship, and passed a board examination. In addition, they must re‑certify every 5 years and re‑test every 10 years, so you can be confident their education and expertise is always up‑to‑date.

What is online lactation counseling?

With the Amwell web or mobile app, you can see a lactation consultant face‑to‑face to address common issues associated with breastfeeding. They can provide help with a number of issues such as latching, breast pain due to feeding issues, questions about milk supply, pumping, returning to work or school, and many other topics.

Is my lactation consult private and secure?

Yes. We feel it is of utmost importance to maintain patient privacy and keep information secure. Amwell is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.

Will my health insurance pay for it?

At this time we are accepting HSA and FSA plans. Check with your individual insurance provider to determine eligibility.

Are consult sessions recorded?

No. To ensure privacy and security of data, Amwell lactation sessions are neither recorded nor stored.

How long is a visit and what can I expect when I login to start my appointment?

Our initial appointments are 50 minutes in length and our follow up appointments are 30 minutes. At the first appointment, a lactation consultant will review you and your baby’s health history to get a holistic understanding of the questions and issues you are having. When applicable, we perform a feeding assessment to help identify any problems and work with you to troubleshoot solutions. Finally, we come up with an individualized breastfeeding care plan that will be made accessible to you via your patient profile. The breastfeeding plan will review any topics discussed or instructions given at your appointment. We will also include any patient educational materials that may be beneficial to your unique situation.