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• StatusHub

Topics:

• Amwell Third-Party Partner Pages: Track Outages & Downtime for Everything in the Amwell Network

• Amwell Navigate: A guide to your Amwell Digital Experience

• Have You Registered Yet? Your Community Awaits

• StatusHub: Access Amwell’s Centralized Dashboard for Service Impairments and Subscribe for Real-Time Notifications

Content:

For real-time updates on outages and interruptions, please refer to our partner page statuses. Healthcare Data & Lab Services Health Gorilla- Lab Ordering: Network Status Payment Processing Stripe- Patient Payment: Network Status Claims and real-time Eligibility Availity- Patient Eligibility: Network Status Change Healthcare- Patient Eligibility and Claims: Network Status Communication & Collaboration Twilio-: Video, Voice, Messaging and SMS services: Network Status Clinical Documentation & Prescriptions Dr. First- Prescription Ordering: Network Status Infrastructure & Security Services Cloudflare: Network Status By staying informed through our partner status pages, we can work together to ensure a smoother experience for everyone involved.

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4. Customer Support Portal: How-To Guide

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StatusHub

StatusHub is Amwell’s central dashboard for tracking planned and unplanned service impairments for Converge, Hospital, and Automated Care customers. StatusHub is publicly accessible and can be viewed by navigating to https://status.amwell.com. Customers may also subscribe to receive notifications via email and/or text for scheduled maintenance or system impacts.