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Connect with other Amwell users by asking questions or engaging in discussions.

Resources for you (1)

• Link to Amwell Navigate: A guide to your Amwell Digital Experience article

Amwell Navigate: A guide to your Amwell Digital Experience

2026 Customer Success Office Hours Questions

Are you attending the upcoming Customer Success Office Hours? Make sure to submit your questions by replying below!

2025 Customer Success Office Hours with LIVE Q&A

Join Us for Customer Success Office Hours! This is your dedicated space to ask questions, seek guidance, and connect with our team. We're here to provide personal insights and support to ensure you make the most of your Amwell experience.

How to Participate: Please visit our Office Hours conversation to submit your questions and we'll tackle them live during Office Hours!

Upcoming Sessions:

• May 21, 2026 - Register here
• June 4, 2026 - Register here

Sample content on the engagement hub

I am not sure how to access content in the HUB? I am looking for ideas on a new post card.

2026 Customer Success Office Hours Topic Suggestions

Do you have specific topics or questions you'd like us to cover in 2026? We’d love to hear it! Please let us know by replying to this post with your suggestions and questions below.

Adding others on my team to both the community and the engagement HUB

Do I need to request access to the Community for other team members from my CSM or is it open to anyone with a Capital Blue Cross email address? The primary reason I am adding them is so they can access the Engagement Hub. Is it open once you are in the community or do I need to request access for each of them?

Amwell’s 2025 End-of-Year Freeze

Our annual End-of-Year (EOY) Freeze is quickly approaching, and we want to ensure you are aware of some important deadlines that may impact requests you may have. This year’s EOY Freeze will start on Friday, December 12, 2025, and extend through Monday, January 5, 2026. All requests should be submitted to your Customer Success Manager no later than Friday, November 17. Support during the Freeze period remains uninterrupted, ensuring all your support needs are continuously met.

Provider Engagement and Scalable Telehealth Adoption

In an era where digital healthcare is becoming increasingly paramount, engaging healthcare providers and facilitating scalable telehealth adoption are crucial for effective patient care and streamlined clinical workflows.

Leverage Real-Time Reporting with Looker: Utilize Looker to provide real-time reporting and analytics.

Integrate into Regular Workspace and Workflows: Seamlessly integrate telehealth tools into the existing workspace and workflows of your providers.

Customer Success Office Hours with LIVE Q&A

Join Us for Customer Success Office Hours! This is your dedicated space to ask questions, seek guidance, and connect with our team.

StatusHub: Access Amwell’s Centralized Dashboard for Service Impairments and Subscribe for Real-Time Notifications

StatusHub is Amwell’s central dashboard for tracking planned and unplanned service impairments for Converge, Hospital, and Automated Care customers. Customers may also subscribe to receive notifications via email and/or text for scheduled maintenance or system impacts.