### Customer Success Office Hours

Event ended

### About this event

Did you miss our July 17 office hours session? See our recap below!

- Special guest **Sara Little Field**, Sr. Communications Manager, **introduced [Amwell Navigate: A guide to your Amwell Digital Experience.](https://community.amwell.com/general-72/amwell-navigate-a-guide-to-your-amwell-digital-experience-367)**

- **Critical Issues Hotline** - this toll free number is available 24/7 for all customers and should be used to report major issues impacting patient care or to report system outages or severe workflow interruptions.
  - 1-833-315-0355
    - Press 1 for System Down
    - Press 2 for 24/6 Critical Care Device Issues or Telestroke Provider Tech Support

**Don’t forget to _Connect, Learn, & Act_!**

**🤝 Connect**

- Join the [Amwell Customer Community](https://community.amwell.com/) 🌐
- Sign up for a [User Group](https://community.amwell.com/news-other-info-118/join-our-groups-277?tid=277&fid=118) 📝
- Register for upcoming [Office Hours](https://community.amwell.com/general-72/customer-success-office-hours-with-live-q-a-385) 🗓️
- Subscribe to receive [Product notifications & updates](https://community.amwell.com/product-updates) 📬

**📚 Learn**

- Check out these new pages in the Community -
  - [June 2025 RCAs](https://community.amwell.com/root-cause-analysis-130/june-2025-rca-456?tid=456&fid=130)– New!
  - Let us know if there are articles or information you’d like to see in the Community – we’ll work with our internal teams and get those posted for you!
  - Don’t forget, you can [ask questions](https://community.amwell.com/topic/new) and get feedback on the community!

**🚀 Act**

- Use the [Support Portal](https://community.amwell.com/p/support) to submit and track cases 📂

**Don't forget to register for our upcoming [Customer Success Office Hours](https://community.amwell.com/general-72/customer-success-office-hours-with-live-q-a-385) and post your questions in our [Customer Community](https://community.amwell.com/general-72/customer-success-office-hours-questions-390)!**

### Event details

Online event

Thu, Jul 17, 11:00 AM - 12:00 PM (EDT)

### Link

[Register now](https://events.teams.microsoft.com/event/65f06900-cefd-46d5-ab7b-2778f2daf9c6@f197bf3d-dcdf-439a-8d6e-679fc4a38a80)