The Amwell™ platform | Amwell
For Providers and Payers: The Amwell Platform
Transform siloed transactions into integrated, informed experiences. Select individual or multiple solutions that work together to power care through a flexible, unified digital care platform and improve healthcare for all.
98%
visit success rate
Source: M Health Fairview*99.9%
uptime
on the platform3X
faster visit connection
compared to Amwell legacy system90%
patient/provider
thumbs-up rating
Benefits powered by the Amwell platform:
For Payers
- Offer whole-member care covering preventive, chronic, and behavioral health.
- Enhance member engagement with automated care programs and easy specialty care access.
- Gain insights into members through custom or pre-configured reporting.
- Expand clinical capacity by blending your provider network and Amwell Medical Group for 24/7/365 national coverage.
- Engage members with a seamless consumer experience under a unified brand.
- Enhance interoperability with a flexible architecture.
For Providers
- Streamline experiences for providers, care teams, and patients by integrating workflows into the EHR for a smooth transition between in-person and virtual consultations.
- Ensure seamless connectivity of patient health data throughout their care journey to maintain a comprehensive patient view.
- Intelligently route virtual consults across your clinical network, third-party network, and the Amwell Medical Group to augment virtual visit volumes and ease staffing demands.
- Extend virtual care capabilities in hospitals and facilities by integrating software-enabled CarepointTM devices to connect with the appropriate patient, device, and location.
For consumers
- Engage consumers with targeted marketing, virtual companion guidance, education, and your brand-focused experience.
- Build trust with real-time eligibility, credentialed providers, short wait times, and transparent pricing.
- Ensure coverage with preferred providers, integrated labs, and on-formulary medications.
- Support care continuity with automated programs spanning acute, longitudinal, and specialty care, including behavioral health.
- Empower consumers with anytime, anywhere access and self-service capabilities.
What your peers are saying...
As a longtime partner of Amwell, Elevance Health has been able to purposely grow our digital healthcare strategy... It's an exciting time for digital care delivery and we've never felt more prepared for the future. We look forward to a continued partnership with Amwell and to all the new doors that partnership will open.
Tricia Fringer
SVP & President, Anthem National Accounts
I'm working with patients that may be experiencing suicidal ideation. I have to show that I'm keeping them just as safe as I would as if they were sitting across the table for me.
[I can do that with] the Amwell Platform. If I have someone that I feel is not safe, I can use that pop out screen to remain on screen with them while also seeing their address. I can send help to them right away, and I never have to stop the care. Then because I’m in the EMR, I can see when they've actually arrived safely in the emergency room.
Susan Little
Clinical Coordinator, Cabell Huntington Hospital
The Amwell Platform has provided our clinics with a virtual visit platform designed for healthcare, which integrates with the electronic health record for an enhanced patient and clinician experience. We are pleased to partner with Amwell to deliver virtual visits to our patients at the moment this care is needed.
Deb Muro
Chief Information Officer, El Camino Hospital
Client spotlight: Intermountain Health Technology-enabled care: enabling growth by evolving approach
Intermountain Health transitioned their Scheduled Visits to the Amwell platform. Here, we showcase the values of technology-enabled care that Intermountain is seeing, including improved patient and provider experience, operational efficiencies, and support for organizational growth and community.
Corporate Responsibility Social Determinants of Health
Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options.
Technology-enabled care with one platform, one partner
We work with providers, payers, and innovators to achieve their healthcare strategies and are committed to reliable execution today and in the future.
See the difference
Experience the impact the Amwell platform is having on those who have already adopted the digital care enablement technology.
One platform for providers and payers
Comprehensive, longitudinal care Technology-enabled care platform for providers
Seamlessly integrate digital care into your EHR and other existing infrastructure, connecting in-person, automated, and virtual care to create a comprehensive, longitudinal experience.
Flexible, connected care Unified digital care platform for payers
Bring your ecosystem of digital care programs together into a single, integrated, member-centric experience through your digital front door.
Related resources
Case study How M Health Fairview is supporting its future ambitions using the Amwell Converge platform
M Health Fairview plans to transition nearly half a million visits to virtual care in 2023. To support this transition, the health system implemented the platform within its Epic EHR for scheduled visits. Read more
Case study LMH Health’s platform migration: integrated, reliable, and simple virtual care
LMH Health recently rolled out Amwell’s Converge platform, which is fully embedded into the Oracle Cerner EHR. Find out the results. Read more
Webinar MU Healthcare: migrating to Amwell Converge platform
MU Health Care shares how its small-but-mighty virtual care team achieved an enterprise-wide platform transition through operational and clinical change management. Watch now