Terms of Use

Effective Date: June 18, 2026

These Terms of Use ("Terms") govern your use of the American Well Corporation ("Amwell," "we," "us," or "our") website and any other website or online service that Amwell or one of its affiliates operates and that links to these Terms (collectively, the "Services").

Companies such as hospitals, healthcare providers including primary care practitioners, specialists, and/or subspecialists ("Providers"), employers, and others (collectively, "Customers") engage Amwell to provide the Services on their behalf to users. User refers to an individual end user of the Services, who may be a patient of a healthcare provider, an employee or other staff or workforce member of an employer, or any other individual user for whom the Services are being provided.

Please review these Terms carefully before using the Services. We may change these Terms or modify any features of the Services at any time. The most current version of the Terms can be viewed by clicking on the "Terms of Use" link posted through the Services. You accept the Terms by using the Services, and you accept any changes to the Terms by continuing to use the Services after we post the changes.

General Terms

These General Terms apply to all Services. Terms applicable to specific services (Telehealth, Automated Care, SilverCloud) are addressed in their respective sections below.

1. Privacy

By using the Services, you acknowledge that you understand and agree with our processing your information consistent with our Privacy Policy ( Privacy Policy).

2. Important information about your use of the services

DO NOT USE THE SERVICES FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY INCLUDING A MENTAL HEALTH EMERGENCY, CALL 9-1-1 OR THE APPROPRIATE NATIONAL MEDICAL EMERGENCY NUMBER, OR GO TO THE NEAREST HOSPITAL EMERGENCY DEPARTMENT IMMEDIATELY.

NEITHER AMWELL NOR ANY OF ITS LICENSORS OR SUPPLIERS OR ANY THIRD PARTIES WHO PROMOTE THE SERVICES OR PROVIDE YOU WITH A LINK TO THE SERVICES SHALL BE LIABLE FOR ANY PROFESSIONAL ADVICE YOU OBTAIN FROM A PROVIDER VIA THE SERVICE NOR FOR ANY INFORMATION OBTAINED FROM OUR SERVICES.

YOU MUST READ THE IMPORTANT INFORMATION FOR EACH SERVICE THAT YOU USE IN THE SERVICE-SPECIFIC SECTIONS BELOW.

The content on the Services should not be considered medical advice, other than information received directly by you from Providers. The content on the Services should not be used as a substitute for patient-specific treatment provided by a qualified healthcare professional, should not be relied on as health or personal advice, and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional's advice. The provision of content on the Services is in no way intended to create a patient to health care provider relationship between you and Amwell.

You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. AMWELL DOES NOT REPRESENT OR WARRANT THAT ANY PARTICULAR MEDICATION OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU. Amwell does not recommend or endorse any specific tests, providers, medications, products, or procedures.

Use of the Services requires a connection to the Internet and appropriate telecommunication infrastructure. We are not liable for any costs you may incur from use of such.

Artificial Intelligence. Amwell may use artificial intelligence (AI) systems to provide the Services. The important information above about your use of the Services applies to AI systems.

3. Account enrollment (if applicable)

In some cases, account enrollment is necessary to access Services. To access such Services you must first establish an individual user account ("Account") by providing certain information. You agree that you will not create more than one Account, or create an Account for anyone other than yourself. You agree to provide true, accurate, current, and complete information on the Account enrollment form and to keep this information current and updated as needed.

4. Prohibited conduct

You may not access or use, or attempt to access or use, the Services to take any action that is likely to (1) cause harm, offense or nuisance to us or any third party, (2) interfere with the operation of the Services, or (3) violate any laws. For example, and without limitation, you may not:

• impersonate or attempt to impersonate another user, or any other person or entity; • provide information that is untrue, inaccurate, not current, or incomplete; • transmit any message or information that is unlawful, libelous, defamatory, obscene, fraudulent, predatory of minors, harassing, threatening, or hateful; • transmit any message or information that infringes or violates the intellectual property, privacy, or publicity rights of others; • copy, store, host, transmit, send, use, publish or distribute any malicious software or other harmful item; • engage in unauthorized spidering, scraping, or harvesting of content or personal information; • take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure;

Violations of system or network security may result in civil or criminal liability. We may investigate, take appropriate legal action, and work with law enforcement authorities to prosecute users who violate the Terms.

5. Intellectual property rights

The Services are protected under the copyright laws of the United States, UK, EU and other countries. All copyrights in the Services are owned by us or our third-party licensors. You may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without our written consent.

All rights in the product names, company names, trade names, logos, service marks, trade dress, slogans, product packaging, and designs of the Services belong exclusively to Amwell or its licensors and are protected under national and international trademark and copyright laws. These Terms permit you to use the Services for your personal, non-commercial use only.

6. Service credential security

You are solely responsible for the security of your credentials for the Services and for any use of the Services using your credentials. You should not share your credentials with any third party.

7. Website and third-party content

The Services may provide links to third-party content. You acknowledge and agree that we are not responsible for the availability of such content, and we do not control, endorse, sponsor, recommend, or otherwise accept responsibility for such content. Use of any linked third-party content is at the user's own risk.

8. Consent to services

Amwell respects and upholds patient confidentiality and privacy. With respect to protected health information ("PHI"), express patient consent will be obtained prior to sharing any PHI to a third party for purposes other than treatment, payment, or health care operations.

Communications. By using the Services you consent to receiving customer support, account-related, or transactional communications by telephone, text, email, or postal mail from us or the Customer with whom you are associated.

9. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant the adequacy, currency, accuracy, or completeness of the Services or any third-party sites linked to or from the Services.

10. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS FROM AND AGAINST ANY AND ALL LOSS, COSTS, EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND EXPENSES), CLAIMS, DAMAGES AND LIABILITIES RELATED TO OR ASSOCIATED WITH YOUR USE OF THE SERVICES AND ANY ALLEGED VIOLATION BY YOU OF THESE TERMS.

11. Choice of law and forum; Contracting entity

Unless otherwise specified in service-specific terms below, you agree that your access to and use of the Services will be governed by and will be construed in accordance with the laws of the applicable state or country identified below.

12. Miscellaneous

These Terms, including our Privacy Policy incorporated herein, constitute the entire agreement between you and us. In the event any provision of these Terms is held unenforceable, it will not affect the validity or enforceability of the remaining provisions.

13. Termination

We may terminate your access to and use of the Services at any time and for any reason. Upon any termination, discontinuation or cancellation of Services, the following provisions will survive: provisions entitled "Important Information About Your Use of the Services," "Intellectual Property Rights," "Website and Third-Party Content," "Termination," "Disclaimer Of Warranties; Limitation Of Liability," "Miscellaneous," and others that should survive termination.