# Amwell System & Network Requirements Change Log

This documentation was last updated on: 6/11/2026 7:15:31 PM (UTC).

Please click [here](https://business.amwell.com/network-requirements) to view Amwell’s full list of Products and their network requirements.

- **03/30/2026 Update to System & Network Requirements - Split-Tunnel VPN**  
  - Removed Twilio links from documentation.  
- **07/25/2025 Update to System & Network Requirements - Amwell Carepoint Firewall Rules**  
  - Removed Twilio links from Amwell Platform Firewall Requirements Table.  
- **05/21/2026 Update to System & Network Requirements - Amwell Platform**  
  - Formatting updates to page settings  
- **05/13/2026 Update to System & Network Requirements - Amwell Platform**  
  - To support clarity in completing the change of Awell Platform video engine from Twilio to Pexip;  
    - Changing "Twilio Video and WebRTC Support" to just "WebRTC Support" in regards to our browser requirements  
    - Any mention of Twilio while including Twilio and Pexip standards  
    - Removal of Twilio port checker
  
    - Removal of the following row in the " **Port Access & Network Connectivity**" table declaring ports, IPs and URLs to support Twilio video:

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| Mandatory for Amwell Platform | - TCP: 443, 5349, 3478<br>- 10000-60000<br>- UDP: 3478, 10000-60000 | - 34.203.254.0/24<br>- 54.172.60.0/23<br>- 34.203.250.0/23<br>- 3.235.111.128/25<br>- 34.216.110.128/27<br>- 54.244.51.0/24<br>- 44.234.69.0/25<br>- 168.86.128.0/18<br>- \.twilio.com | Amwell Platform | Outbound established connections for audio and video streams |

- [**04/23/2026 Update to System & Network Requirements - Amwell Platform**](https://business.amwell.com/network-requirements/amwell-platform#4_23_26-target-cvg "4_23_26-link-cvg")  
  - Updated IP ranges to identify support for interpretive services.  
- [**04/22/2026 Update to System & Network Requirements - Amwell Hospital**](https://business.amwell.com/network-requirements/amwell-hospital#4_22_26-target-hospital "4_22_26-link-hospital")  
  - Added new URL in firewall requirements for supporting interpretive services: **\*@avizia.io**  
- [**04/22/2026 Update to System & Network Requirements - Amwell Home**](https://business.amwell.com/network-requirements/amwell-home#4_22_26-target-home "4_22_26-link-home")  
  - Added new URL in firewall requirements for supporting interpretive services: **\*@telehealthvideo.com**  
- [**04/13/2026 Update to System & Network Requirements - Amwell Platform**](https://business.amwell.com/network-requirements/amwell-platform#4_13_26-target-cvg "4_13_26-link-cvg")  
  - Added new sections for DPI and WebRTC compatibility.  
- [**04/09/2026 Update to System & Network Requirements - Amwell Platform**](https://business.amwell.com/network-requirements/amwell-platform#4_9_26-target-cvg "4_9_26-link-cvg")  
  - Updated IP addresses for Pexip to address subnet requirements

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| Mandatory for Amwell Platform | - TCP: 80, 443, 3478, 5349<br>- UDP: 3478 | - **141.101.90.0/31**<br>- **162.159.207.0/31**<br>- stun.cloudflare.com<br>- turn.cloudflare.com | Cloudflare/Amwell Platform/Pexip | Outbound established connections for audio and video streams for TURN and STUN |

- [**04/07/2026 Update to System & Network Requirements - Amwell Hospital**](https://business.amwell.com/network-requirements/amwell-hospital#4_7_26-target-hospital "4_7_26-link-hospital")  
  - Updated Firewall Allow List table to specify ports and URLs for Pexip traffic.  
- [**03/30/2026 Update to System & Network Requirements - Split-Tunnel VPN**](https://business.amwell.com/network-requirements/split-tunnel-vpn#3_30_26_target_tunnel_vpn "3_30_26_link_tunnel_vpn")  
  - Added two new URLs for Cloudflare to support Pexip  
    - stun.cloudflare.com  
    - turn.cloudflare.com  
- [**03/27/2026 Update to System & Network Requirements - Amwell Platform**](https://business.amwell.com/network-requirements/amwell-platform#3_27_26-target-amwl-platform "3_27_26-link-amwl-platform")  
  - Declaring required ports, IPs and URLs for Pexip transition.

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| Mandatory for Amwell Platform | - TCP: 80, 443, 5060, 5061<br>- 33000-49999<br>- UDP: 3478, 33000-49999 | - 18.97.140.128/25<br>- 18.98.7.0/25<br>- \.amwell.systems | Amwell Platform/Pexip | Outbound established connections for audio and video streams |
| Mandatory for Amwell Platform | - TCP: 80, 443, 3478, 5349<br>- UDP: 3478 | - 141.101.90.1/32<br>- 162.159.207.1/32<br>- stun.cloudflare.com<br>- turn.cloudflare.com | Cloudflare/Amwell Platform/Pexip | Outbound established connections for audio and video streams for TURN and STUN |

- [**03/09/2026 Update to System & Network Requirements - Amwell Platform**](https://business.amwell.com/network-requirements/amwell-platform#3_9_26-target-amwl-platform "3_9_26-link-amwl-platform")  
  - Added min tech specifications: all network segments need to maintain a min MTU 1400, with Recommended 1500.  
- [**10/28/2025 Update to System & Network Requirements - Amwell Converge Launch (Now Amwell Platform Launch)**](https://business.amwell.com/network-requirements/amwell-platform-launch "amwell-platform-launch")  
  - Updated all instances of "Converge" on the Amwell Platform Launch System and Network Requirements page to match the new branding for Amwell Platforms.  
- [**10/28/2025 Update to System & Network Requirements - Amwell Converge (Now Amwell Platform)**](https://business.amwell.com/network-requirements/amwell-platform "amwell-platform")  
  - Updated all instances of "Converge" on the Amwell Platform System and Network Requirements page to match the new branding for Amwell Platforms.  
- **07/25/2025 Update to System & Network Requirements - Amwell Converge**  
  - Added new [URLS and IP addresses](https://business.amwell.com/network-requirements/amwell-platform#7_24_25-target-cvg "7_24_25-link-cvg") for outbound audio and video connection support  
  - Added [missing URL](https://business.amwell.com/network-requirements/amwell-platform#7_25_25-target-cvg "7_25_25-link-cvg") for myvirtual.care support  
- **07/25/2025 Update to System & Network Requirements - Amwell Carepoint Firewall Rules**](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#7_25_25-target-firewall-rules "7_25_25-link-firewall-rules")  
  - Added missing URL "myvirtual.care"  
- **[06/05/2025 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_5_25-target-cvg "6_5_25-link-cvg")**  
  - Added new URL "*.myvirtualcare.com"  
- **[06/05/2025 Update to System & Network Requirements - Amwell Hospital](https://business.amwell.com/network-requirements/amwell-hospital#6_5_25-target-hospital "6_5_25-link-cvg")**  
  - Updated OS and browser requirements for mobile devices to meet industry standards  
- **[04/17/2025 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#4_17_2025-target-firewall-rules "4_17_25-link-firewall-rules")**  
  - **Added New URLs**  
    - Hellocare.solaborate.com  
    - Stun.solaborate.com  
    - Turn.solaborate.com  
    - Centralus.stt.speech.microsoft.com  
    - Centralus.api.cognitive.microsoft.com  
  - **Changed existing URLs**  
    - Change “0.pool.ntp.org ” to “\*.pool.ntp.org”  
    - Change “connectivitycheck.gstatic.com/generate\_204” to “connectivitycheck.gstatic.com”  
  - **New URLs for Device Firewall Requirements**  
    - logstore.solaborate.com  
    - logstore.staging.solaborate.com  
- **[12/18/2024 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#12_18_24-target-firewall-rules "12_18_24-link-firewall-rules")**

- Removed the TV Kit 200L requirements from the page and added the following for customer reference: "As **_Amwell no longer partners with LG on the TV Kit 200L, the requirements for managing those kits have been removed from the page._**"  
- **[7/25/2024 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#8_13_24-target-firewall-rules "8_13_24-target-firewall-rules")**  
  - Added new verbiage to the page under Amwell TV Kit 200s Platform Firewall Requirements.
  
- **[7/22/2024 Update to System & Network Requirements - Amwell Kiosk / Home & Kiosk**  
 
  - Removed both pages ('Amwell Home & Kiosk' and 'Amwell Kiosk'). For information on Amwell Home, please navigate [here](https://business.amwell.com/network-requirements/amwell-home "amwell-home").  
- **[6/12/2024 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_12_24-target-cvg "6_12_24-link-cvg")**  
  - Added Chrome as a supported browser for iOS.  
- **[6/10/2024 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_10_24-target-cvg "6_10_24-link-cvg")**  
  - Added **\*.embedded.converge.amwell.com/**  to Port Access & Network Connectivity table.  
- **4/5/2024 Update to System & Network Requirements – All Pages**  
  - Added anchor links to all pages from the change log.  
  - Standardized formatting in the change log.  
- **3/6/2024 Update to System & Network Requirements – All Pages**  
  - Added link to the change log underneath table of contents for all system and Network Requirements pages.  
- **[3/6/2024 Update to System & Network Requirements – Converge](https://business.amwell.com/network-requirements/amwell-platform-launch#3_6_24-target-cvg-launch "3_6_24-link-cvg-launch") [Launch](https://business.amwell.com/network-requirements/amwell-platform-launch#3_6_24-target-cvg-launch "3_6_24-link-cvg-launch")**  
  - Added instructions to allow 3rd party cookies for Converge Launch features.  
- **[11/01/2023 Update to System & Network Requirements – Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#11_1_23-target-firewall-rules "11_1_23-link-firewall-rules")**  
  - Added \.avizia.com to list of destinations for port 443 under Amwell TV Kit 200S Platform Firewall Requirements.  
- **[10/19/2023 Update to System & Network Requirements – Amwell Fleet Monitoring](https://business.amwell.com/network-requirements/amwell-fleet-monitoring#10_19_23-target-fleet-monitoring "10_19_23-target-fleet-monitoring")**  
  - Removed Amwell C210 from supported carepoints. Added language for Amwell Cloud Endpoint Registration Requirements.  
- **[10/19/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#10_19_23-target-cvg "10_19_23-target-cvg")**  
  - Added DuckDuckGo to list of unsupported browsers. Updated minimum Android OS requirements to Android 10+.  
- **[9/27/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#9_27_23-target-cvg "9_27_23-target-cvg")**  
  - Updated inbound phone number.  
- **[9/20/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#9_20_23-target-cvg "9_20_23-target-cvg")**  
  - Added new IP range (168.86.128.0/18) to port access and network connectivity table.  
- **[9/14/2023 Update to System & Network Requirements - Amwell Converge Launch](https://business.amwell.com/network-requirements/amwell-platform-launch "9_14_23-link-cvg-launch")**  
  - Added page footer and updated text.  
- **[9/13/2023 Update to System & Network Requirements - New Page Added – Converge Launch](https://business.amwell.com/network-requirements/amwell-platform-launch "9_13_23-link-cvg-launch")**  
  - New page created to communicate the technical requirements for Amwell Converge Launch.  
- **[7/25/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#7_25_23-target-firewall-rules "7_25_23-link-firewall-rules")**  
  - Modified NTP destinations to ensure they are all mandatory settings. Removed outdated mandatory Update Service for Home, Hospital and Converge Platforms.  
- **[6/20/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_20_23-target-cvg "6_20_23-target-cvg")**  
  - Updated minimum hardware and software requirements for mobile devices.  
- **[6/13/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_13_23-target-cvg "6_13_23-target-cvg")**  
  - Updated minimum requirements for running Converge on Android OS from Kit Kat to Android 9.0 (as of 2024 Android 10+).  
- **[6/12/2023 Updates to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#6_12_23-target-firewall-rules "6_12_23-link-firewall-rules")**  
  - Formatting changes for DataDog Logging Service for 200L Kits. Google Captive Service (Firewall Requirement) changed to ’optional’ for updated systems.  
- **[6/6/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#6_6_23-target-cvg "6_6_23-target-cvg")**  
  - Added New S3 Bucket URLs for customers to add to access list for images/files/resources for provider profile.  
- **[6/6/2023 Update to System & Network Requirements - Amwell Home](https://business.amwell.com/network-requirements/amwell-home#6_6_23-target-home "6_6_23-link-home")**  
  - Added New Pexip IP addresses port connectivity table.  
- **6/6/2023 Update to System & Network Requirements - Amwell Home & Kiosk**  
  - Added New Pexip IP addresses port connectivity table.  
- **[6/6/2023 Updates to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#6_6_23-target-firewall-rules "6_6_23-link-firewall-rules")**  
  - Amwell TV Kit 200L requirements have been added and name change to Amwell TV Kit 200S.  
- **[5/8/2023 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#5_8_23-target-cvg "5_28_23-link-cvg")**  
  - Added On Demand Workflow URL whitelisting requirements and language to web browser requirements that customers **Carepoint Calling with TV Kit 200S** – Provider devices **must** allow cookies for **\*.solaborate.com**.  
- **3/9/2023 Update to System & Network Requirements - Amwell Converge, Home and Hospital**  
  - As of 2/14/23, Microsoft is no longer supporting IE11 and has therefore been removed from our supportable browsers. For more information, please find Microsoft’s article [here](https://techcommunity.microsoft.com/t5/windows-it-pro-blog/internet-explorer-11-desktop-app-retirement-faq/ba-p/2366549).  
- **[2/6/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#2_6_23-target-firewall-rules "2_6_23-link-firewall-rules")**  
  - Updated the following network requirements for the Amwell Hospital TV Kit 200S:

|     |
    | --- |
    | **Twilio STUN/TURN Servers**<br>    - Added East and West Region ports and IP Address ranges<br>**Xirsys STUN/TURN Servers**<br>    - Added East and West Region ports and IP Address ranges<br>**Network Time Sync**<br>    - Added NTP server whitelisted URLs<br>**Google Captive**<br>    - Added ports and whitelisted URLs |
    | - Removed external dependencies<br>      - extreme-ip-lookup.com<br>      - api.ipify.org<br>    - Narrowed down Default NTP Servers (without wildcard):<br>      - 0.pool.ntp.org<br>      - time.android.com<br>    - Allow clients to set their own custom NTP Servers |
- **[1/17/2023 Updated SMS Phone Number – Amwell Converge System & Network Requirements](https://business.amwell.com/network-requirements/amwell-platform#1_17_23-target-cvg "1_17_23-target-cvg")**  
  - Updated SMS Phone Numbers to (888) 522‑6688 or (617) 652‑5066.  
- **[1/17/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules "1_17_23")**  
  - TV Kit 200 now added to Table of contents at top of page.  
- **[8/2/2022 Update to System & Network Requirements - New Page Added - Tyto](https://business.amwell.com/network-requirements/system-network-requirements-tyto "8_2_22-link-tyto")**  
  - Created System & Network Requirements – Tyto Page.  
- **[5/13/2022 Update to System & Network Requirements - Amwell Carepoint Firewall Rules](https://business.amwell.com/network-requirements/amwell-carepoint-firewall-rules#5_13_22-target-firewall-rules "5_13_22-link-firewall-rules")**  
  - Updated typos on the TV Kit 200 destinations for Application Insights/Lohs and metrics row.  
- **4/28/2022 Update to System & Network Requirements - All Pages**  
  - Introductory text was added to the top of each Amwell Product Requirements page.  
- **[4/26/2022 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#4_26_22-target-cvg "4_26_22-link-cvg")**  
  - An update was made to the Amwell Converge System & Network Requirements to indicate that Firefox pop‑up feature is currently disabled.  
- **[4/26/2022 Update to System & Network Requirements - Amwell Hospital](https://business.amwell.com/network-requirements/amwell-hospital#4_26_22-target-hospital "4_26_22-link-hospital")**  
  - An update was made to the Amwell Hospital System & Network Requirements to remove iPad 6 from the list of supported devices and add in the iPad 9 for mobile and touchpoint tablet devices.  
- **[4/21/2022 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#4_21_22-target-cvg "4_21_22-target-cvg")**  
  - An update was made to the Amwell Converge System & Network Requirements Port table to better organize the required Ports & IPs. No Ports or IPs were added or removed.  
- **[4/18/2022 Update to System & Network Requirements - Amwell Converge](https://business.amwell.com/network-requirements/amwell-platform#4_18_22-target-cvg "4_18_22-link-cvg")**  
  - An update was made to the Amwell Converge System & Network Requirements Port table to note that Samsung Internet is now supported by Converge.